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Call us with any questions, or to request a quote +44 (0)1209 314 949

DELIVERY POLICY

Delivery

All delivery times quoted are estimates only and Tiny Box Maker Limited shall not be liable for any delay in delivery of the goods howsoever caused. This includes any consequential losses. Therefore please allow ample time for any unforeseen delays. The Tiny Box Maker Limited rely on third party delivery companies such as Interlink and Royal Mail and as such the Tiny Box Maker Limited cannot be held liable for any failings on their part. Tiny Box Maker Limited may decline to deliver if Tiny Box Maker believe that it would be unsafe, unlawful or unreasonably difficult to do so, or the premises (or access to them) are unsuitable for any Tiny Box Maker vehicles or those vehicles of agents employed by the Tiny Box Maker Limited to carry out delivery. Delivery of the goods shall be made by The Tiny Box Maker Limited (or through an authorised agent) to the address of the buyer as stipulated on the order, or by the buyer collecting the goods at the Tiny Box Maker premises at any time after The Tiny Box Maker has notified the buyer that the goods are ready for collection. If the buyer fails to take delivery of the goods then without limiting any other right or remedy available to the seller, the Tiny Box Maker Limited may store the goods until actual delivery and charge the buyer for reasonable costs (including insurance) of storage.

The Tiny Box Maker offer three primary options for delivery which are detailed below:

Next Working Day courier service

In order to receive this service, all orders need to be placed before 1pm the working day before (excludes orders placed on weekends and bank holidays). Should the buyer place their order after 1pm, it will be dispatched the next working day for delivery the following working day. If there are any issues resulting in The Tiny Box Maker being unable to dispatch for Next Working Day the buyer will be informed by telephone in the first instance and then by email if we are unable to reach you or leave a message. Please note that during busy periods, like Christmas there could be a delay in our courier delivering. Next working day is therefore NOT a GUARANTEED SERVICE. If your order does not reach you on a next working day we will refund the difference between the next day charge and the standard courier charge. Unfortunately, the Next Working Day service is not applicable to Highlands, Islands, Isle of Wight, Northern Island, Isle of Man, Isle of Scilly, Channel Islands and other remote parts of the United Kingdom and Northern Ireland. Please contact us if you need any further information. Please note; this does not apply to weekends or bank holidays.

Standard Courier Service – 2-5 Working Days

Tiny Box Maker will endeavour to dispatch goods that are in stock as soon as possible, however if you are in a rush to receive your order please do not hesitate to give us a call or simply select Next Working Day Delivery at checkout before 1pm. If you are to choose the courier option for delivery please do ensure someone is there to receive the parcel. Should you need to leave any delivery instructions please do so at the checkout process in the ‘Delivery Instructions’ field. The courier company will attempt delivery twice before returning the goods to us. There will then be an additional charge to resend the items or we will refund the cost of the goods only. Our courier company is unable to deliver to BFPO addresses. When ordering, please ensure you put a company name where applicable. The courier company goes on company names more than building numbers, especially if you are located in a building with lots of companies. Where items are sent by Tracked courier these are sent by courier service and we are given a tracking number. Whilst every step is taken both by us and our courier service to ensure express delivery, this service is not guaranteed. Tiny Box Maker Limited cannot be held liable for any consequential losses incurred, where deliveries are delayed or the incorrect items are sent. Delivery charges are calculated as follows for UK Mainland (excludes Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Isle of Scilly and Scottish Islands and Highlands). Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Isle of Scilly and Scottish Islands and Highlands carry a surcharge on the courier service. Overseas orders are dispatched via Fed-Ex or Interlink and can take between 2 and 7 days depending on your location. If your country is not on the dropdown menu at check out, please email your order to us at [email protected]. We will then come back to you with a postal cost as soon as possible. Once an order has been made with the Tiny Box Maker, no changes can be made after 3pm. For any parcels over 80000 grams, please check our website for the latest prices. Alternatively call our customer service team on 01825 723832 for the latest information.

Royal Mail – 3-10 working days

The Tiny Box Maker Limited uses Royal Mail services for smaller parcels where the weight is within the Royal Mail limits detailed below. The service used is Royal Mail tracked. A signature is therefore not always required and delivery times are between 3-10 working days. Where a signature is required and no one is available to sign, a Royal Mail card will be left detailing actions for a re-scheduled delivery.

1.1 Risk of damage to or loss of the goods shall pass to the buyer: a) In the case of goods to be delivered at the buyers premises, at the time of delivery or, if the buyer wrongfully fails to take delivery of the goods, the time when the Tiny Box Maker Limited has tendered delivery of the goods; b) In the case of goods being collected from the premises of the Tiny Box Maker Limited, at the time when the Tiny Box Maker Limited notifies the buyer that the goods are ready for collection.

1.2 Notwithstanding delivery and the passing of risk in the goods, or any other provision of these terms, the property in the goods shall not pass to the buyer until the Tiny Box Maker Limited has received payment in full of the price of the goods together with any charges in respect of VAT, carriage and insurance.

1.3 Until such time as the property in the goods passes to the buyer, The Tiny Box Maker Limited may at any time require the buyer to deliver up the goods to the seller, and if the buyer fails to do so forthwith, enter on any premises of the buyer or any third party where the goods are stored and repossess the goods.

1.4 Goods sold on the website are sold in good faith and whilst every reasonable step is taken to ensure the correct picking and delivery of goods, errors do occur. The Tiny Box Maker Limited cannot accept the cost and liability of any consequential losses as a result of the delivery of incorrect products, damaged or faulty goods or failure to deliver to a specific deadline.

1.5 Where the contract provides for the delivery of goods by instalments, each instalment shall be deemed to be the subject of a separate contract and non-delivery or delay in delivery of any one or more instalments shall not affect the balance of the contract or entitle the buyer to cancel the same.

1.6 It is the buyer’s responsibility to assist in the unloading of the goods from the vehicle making delivery. If the seller’s driver is obliged to unload the goods without assistance, the sellers reserve the right to charge a reasonable sum for such service.

1.7 If the buyer opts out of signed-for delivery, neither the Tiny Box Maker nor their carriers will be responsible for any loss.